Frequently Asked Questions

Would you provide phone counselling sessions?

Yes, we offer counselling over a phone call. 

We Care Health is now giving telephonic consultations in light of the COVID-19 situation. 

To arrange a phone consultation, please get in touch with us at 02 6324 6688

You also can schedule an appointment with us online. In that case, our team will reach you to validate your one-on-one session.

Do I need to set up an appointment, or can I come in?

We Care Health welcomes walk-ins.

Please ensure that you follow the clinic’s health protocols.

You may have to wait if you walk in without fixing an appointment but emergencies are always cared for timely.

However, we always advise you to book an appointment before arriving because we prioritise those who have scheduled in advance for a consultation.

Can I receive the test results over the phone?

Due to safety reasons, we cannot share delicate medical information over the phone call. 

It is challenging to ascertain a caller’s identity, allowing corrupt people to access sensitive data such as test results.

Also, our doctors’ time would be tough to manage if they were continually interrupted to examine test results with patients.

Here, the best option is to speak with a staff member and ask when the results will be ready, then schedule an appointment with your doctor to discuss it.

How would I obtain a health certificate?

To get a medical certificate, you need to consult with your doctor.

You should keep in mind that medical certificates cannot be retroactively issued. 

If you need a medical certificate, please consult early in your illness.

I have various health problems that I want to discuss with a doctor.

This is absolutely fine with us. We take pride in providing personalised care and assistance to all our patients. If you have multiple health issues to discuss, kindly let our staff know while you book an appointment with us. In addition, we’ll arrange a long consultation session for you with a suitable general practitioner. 

Our experienced doctors can take care of all your concerns. But, just after a few appointments, you can see the impact.

It would be best if you tell us beforehand regarding your concerns. This way, we will be allocating you more time

Kickstart your health and wellness journey with the support and guidance of our experienced doctors

Please feel free to tell us about your experience with us